Our Response to the Coronavirus
Thank you for placing your trust in Vanliner. We understand the concern and uncertainty you may be experiencing surrounding the spread of coronavirus (COVID-19). With that in mind, we want to share the steps we are taking.
Service remains our top priority
We have systems and long-standing plans in place to address business disruptions. This includes work-from-home capabilities and additional options so that our employees can continue to do their work and operations remain functional. Our COVID-19 Response Team continues to monitor this evolving situation and is working diligently to align our business practices with the Centers for Disease Control and World Health Organization guidance.
Support for policy holders
Our individual locations may have changed, along with some of the ways we communicate, but we are still here for you and being responsive to your needs remains a top priority.
|• Many states have specific guidelines for policyholders financially affected by COVID-19. Vanliner is monitoring state moratorium requirements and will comply with applicable orders. Please contact your independent insurance agent or Vanliner at 1-800-325-3619 if you have any questions specific to your in-force policy.|
|• Vanliner also continues to monitor the COVID-19 outbreak and any moratoria that could impact the binding of new business for certain lines or classes of business or requests for increasing limits mid-term. In response to requests for coverage, we will advise you through your agent, business development representative, product manager, or production underwriter of any state-mandated moratoria affecting coverage options.|
|• Our Service Center is available to you as an alternative to making premium payments by paper check. Paying online is efficient and mobile enabled. Visit https://servicecenter.natl.com/|
|• Our Premium Audit Department staff are working remotely and are available to handle customer and agent questions, concerns and issues. Vanliner has developed solutions for policyholders to have audits completed remotely. Please contact your agent or business development representative to discuss options available.|
|• Though Vanliner has currently suspended all physical loss control visits, including visits conducted by third party vendors, our Risk Management resources are still here to support you and your safety programs. Where possible, our Risk Management team is working with insureds and potential insureds to obtain information remotely. In addition, your Safety Manager can still connect with our online resources to keep your training programs running. For more information on our Loss Control resources, please visit https://www.vanliner.com/Services/LossControl.|
|• Our experienced Claims professionals are responding to your claim needs with speed, compassion, integrity and professionalism. You can continue to report claims through the normal channels 24 x 7.|
With roots dating back 30+ years, we have navigated other periods of uncertainty and various economic cycles. Our strength reflects continued execution of a long-term strategy focused on pricing discipline, profitable growth and honoring our commitments.
Vanliner is a member of the Great American Insurance Group, which has served customers with insurance solutions for nearly 150 years. Because buying insurance is buying a promise, you want to know that the company you choose is financially strong. Please visit this page to learn more about our excellent ratings and financial strength.
We remain committed to serving you and will share additional information as it becomes available. Thank you for your interest in Vanliner.