Claims

Bodily Injury, Litigated and Catastrophic Claims


Vanliner’s Bodily Injury, Litigation and Catastrophic claims department is staffed with experienced adjusters, some of whom are former practicing attorneys. In addition, Vanliner maintains a nationwide network of carefully selected defense counsel and experts who specialize in trucking and cargo litigation. The quality of our internal team as well as our outside counsel and experts ensures that policyholders receive quality claims handling on all bodily injury claims. Our bodily injury claims investigations are geared toward building a strong liability defense whenever possible at the outset of a claim, and focus on achieving excellent results, while minimizing the expenses associated with litigation.

For catastrophic losses, Vanliner employs an early investigative approach. We utilize an established emergency response catastrophic accident team that initiates early response protocol to ensure prompt contact and, if possible, immediate on-scene investigation of all serious bodily injury claims. Vanliner’s rapid response approach is coordinated by its catastrophic/litigated claim supervisor and includes appropriate utilization of recognized transportation experts, specialized heavy truck adjusters, and approved local defense counsel. Members of Vanliner’s Catastrophic Accident Team participate in after-hours hotline duty for such incidents, and are available 24 hours a day, seven days a week, as preserving evidence immediately after an accident occurs is the best possible way to ensure the best possible defense. Policyholders can rest assured that our catastrophic accident team stands ready to provide immediate help if they are faced with a catastrophic loss.